Tuesday, September 6, 2016

Conducting A Green Belt At Korea

Comminication is the biggest challeng e to me when conducting Green Belt training for my Korean colleagues. I really have to slow down my speed. Take care of every single detail to enaure an effective communication.

Training session is a little bit boring, mainly due to the difficulty in communication. Anyway, though thing is moving not so smoothly, but manageable. 

This is a new experience gain. Nothing to looses. Most importantto me is, I enjoy the trip, I enjoy the session. 


Sunday, September 4, 2016


This article copied from below link. 

I put down article is to keep remind myself of habit number 5
It is not easy to to be a good listener. But it is a very important skill I need to master in order for me to move foreword.

Communication is the most important skill in life. You spend years learning how to read and write, and years learning how to speak. But what about listening? What training have you had that enables you to listen so you really, deeply understand another human being? Probably none, right?

If you're like most people, you probably seek first to be understood; you want to get your point across. And in doing so, you may ignore the other person completely, pretend that you're listening, selectively hear only certain parts of the conversation or attentively focus on only the words being said, but miss the meaning entirely. So why does this happen? Because most people listen with the intent to reply, not to understand. You listen to yourself as you prepare in your mind what you are going to say, the questions you are going to ask, etc. You filter everything you hear through your life experiences, your frame of reference. You check what you hear against your autobiography and see how it measures up. And consequently, you decide prematurely what the other person means before he/she finishes communicating. Do any of the following sound familiar?

"Oh, I know just how you feel. I felt the same way." "I had that same thing happen to me." "Let me tell you what I did in a similar situation."

Because you so often listen autobiographically, you tend to respond in one of four ways:
Evaluating:You judge and then either agree or disagree.
Probing:You ask questions from your own frame of reference.
Advising:You give counsel, advice, and solutions to problems.
Interpreting:You analyze others' motives and behaviors based on your own experiences.

You might be saying, "Hey, now wait a minute. I'm just trying to relate to the person by drawing on my own experiences. Is that so bad?" In some situations, autobiographical responses may be appropriate, such as when another person specifically asks for help from your point of view or when there is already a very high level of trust in the relationship. 

Sunday, March 20, 2016

Lean Six Sigma Program Maturity Index

Process performance are pretty easy to be quantify and measured. What about the Program Performance ?

How to quantify and measure a LSS program performance then ? And what should be the meaningful response we should monitor 

In fact, there are few parameter generated from a LSS program.
- Saving from improvement project
- Total GB and BBs trained and certified
- Total project success rate / completion rate from each wave of training
- The continuity of applying Six Sigma approach after GB n BBs getting their certification

The first three parameter reflect the GB BBs performance and training effectiveness, which is quite easy and straight forward. The last one measure the level of management involvement in a LSS program.

How to do it ?
I have the way of cause.

Sunday, February 21, 2016

Why Your Lean Six Sigma Program Doesn't Work ?

A top guy ask me, he has certify more than 50 Green Belt and 10 Black Belt over the year. He also put a lot of effort and resource promoting the Lean Six Sigma culture through out the organization. But, overall company performance seem not improve, some KPI even goes toward a negative direction. Why ?

So, from here. He is quite disappointed with the program. And he made a conclusion, the program is not really effective, DMAIC is not user friendly, therefore the level of applications is low.

Conclusion, Lean Six Sigma DMAIC is not a solution for all !

Do you ever experience such situation ?

Ok, let me tell you. I walk through the EMS, Semiconductor Assembly, Quality Control, Transactional Business Process over my past 10 year in Lean Six Sigma training and project coaching. I have many success story to proof it works well in these fields.

What went wrong when a deployment fail ?

Let's discuss...

Saturday, February 13, 2016

How Much You Need For A LSS Deployment?

How much investment is needed for a Lean Six Sigma (LSS) deployment?

This is a common question usually ask by the management (I would call them pay master) when talk about LSS deployment. I can understand their concern, as ROI is one of the key indicators to measure their business success.

There are companies invested millions in this program deployment, including infrastructure setup, training, promotion and so on. Of course, they also reported millions of millions saving realized from the program (I don’t know how true it is), yet, all the business KPIs seem not really improve.

Then, people will start to challenge the effectiveness of LSS approach, so much money, resource, effort put in, but no result. And slowly, the program dies off.


I have some experience to share, what you should do to avoid falling into the trap.

Contact me if you need help.