Saturday, October 8, 2016

New Mc Donald's Production System

May be, this topic is a bit old to you, or may be you already had some experience with the new system. Anyway, it is new to me.

This is another good automation example I learn.
I wonder why Mc D do not develop an App for the user to order their meal online and they just pick up their order at any nearest Mc D restaurant chain. The app can further cut down their Capex investment in the self service kiosk.

MC D self service kiosk (picture from Google Search)

Monday, October 3, 2016

Six Sigma – A Way Of Life

This is my 6th year driving Lean Six Sigma program in the German based company. Overall, I would say it is a successful program among many others corporate driven continuous improvement initiative. The key success factor behind is the Six Sigma culture, where we try to quantify everything we are measure and the systematic problem solving approach.

Have you ever seen any continuous improvement program, where people declare their success without mention any quantifiable comparison “Before” and “After” improvement? Or they just declare implemented part, but not able to explain the benefit from the implemented solution?

I believe this is very common.

Worst case, after the celebration, people forget about the solution and go back to the old way of doing thing. Solution is not sustainable.
If you are the one still struggle with the problem I mention above, try to consider the Six Sigma approach. A successful adoption of Six Sigma approach will shape the people in an organization to look at problem in different dimension and drive sustainable best fit solution.

Tuesday, September 6, 2016

Conducting A Green Belt At Korea

Comminication is the biggest challeng e to me when conducting Green Belt training for my Korean colleagues. I really have to slow down my speed. Take care of every single detail to enaure an effective communication.

Training session is a little bit boring, mainly due to the difficulty in communication. Anyway, though thing is moving not so smoothly, but manageable. 

This is a new experience gain. Nothing to looses. Most importantto me is, I enjoy the trip, I enjoy the session. 


Sunday, September 4, 2016


This article copied from below link.

I put down article is to keep remind myself of habit number 5
It is not easy to to be a good listener. But it is a very important skill I need to master in order for me to move foreword.

Communication is the most important skill in life. You spend years learning how to read and write, and years learning how to speak. But what about listening? What training have you had that enables you to listen so you really, deeply understand another human being? Probably none, right?

If you're like most people, you probably seek first to be understood; you want to get your point across. And in doing so, you may ignore the other person completely, pretend that you're listening, selectively hear only certain parts of the conversation or attentively focus on only the words being said, but miss the meaning entirely. So why does this happen? Because most people listen with the intent to reply, not to understand. You listen to yourself as you prepare in your mind what you are going to say, the questions you are going to ask, etc. You filter everything you hear through your life experiences, your frame of reference. You check what you hear against your autobiography and see how it measures up. And consequently, you decide prematurely what the other person means before he/she finishes communicating. Do any of the following sound familiar?

"Oh, I know just how you feel. I felt the same way." "I had that same thing happen to me." "Let me tell you what I did in a similar situation."

Because you so often listen autobiographically, you tend to respond in one of four ways:
Evaluating:You judge and then either agree or disagree.
Probing:You ask questions from your own frame of reference.
Advising:You give counsel, advice, and solutions to problems.
Interpreting:You analyze others' motives and behaviors based on your own experiences.

You might be saying, "Hey, now wait a minute. I'm just trying to relate to the person by drawing on my own experiences. Is that so bad?" In some situations, autobiographical responses may be appropriate, such as when another person specifically asks for help from your point of view or when there is already a very high level of trust in the relationship. 

Sunday, March 20, 2016

Lean Six Sigma Program Maturity Index

Process performance are pretty easy to be quantify and measured. What about the Program Performance ?

How to quantify and measure a LSS program performance then ? And what should be the meaningful response we should monitor 

In fact, there are few parameter generated from a LSS program.
- Saving from improvement project
- Total GB and BBs trained and certified
- Total project success rate / completion rate from each wave of training
- The continuity of applying Six Sigma approach after GB n BBs getting their certification

The first three parameter reflect the GB BBs performance and training effectiveness, which is quite easy and straight forward. The last one measure the level of management involvement in a LSS program.

How to do it ?
I have the way of cause.