This is to reply a comment left on my earlier post.
“Do have any idea of lean implementation to service/finance industry?”
Answer to you : Yes
Don’t forget, the original concept of Lean Production System is to eliminate wasted / or non value added activities that build in the business processes.
Business processes refer to a chain of activities taken to materialize a product from the point of customer order to delivery or even after sale service.
Products can be a finish product or service that customer pay for and expected.
I have seen Lean and Six Sigma heavily apply in banking industries to improve loan and credit card application.
I don’t see any problem to further enhance the concept in service sector like banking and insurance.
Last Update 16/04/08
3 comments:
Lean can apply to every activity in the humankind. Our mindset is blocking us from eliminating waste.
Our consultants have transformed a MNC sales center with lean concept.
You can absolutely apply Lean Six Sigma to Finance - any service industry for that matter. I work in media, and actually got some really great free advice from an expert online just to help find a project and how to get started, basic stuff and it really helped me get noticed by my boss. take a look: http://www.liveperson.com/lean-six-sigma-resource
Agree. Lean system can apply on everyway since it is about reduce wastage.
Post a Comment