Six Sigma In Telekom Malaysia

I was in a project management training organize by PM Global fro 23 – 25 / 04/08. Quite a good training program actually, I have to admit that I have learnt a lot of new thing in the field of project management.

Other participants mostly come from well known utility service provider such as TNB, Telekom, Shell and Petronas. Obviously we have a big gap in interpreting the term “Project” among us.

To them, a project is simply a construction or fabrication work involving land, brick and metal and so on. Whereas I used to interpret the term differently, a project to me is a short term assignment that may not be part of the main stream business operation activities.

Anyway, I believe the trainer manage to put our mind set on the same track (PMBOK definition) after the three days training.

I have a chance to have a short discussion with the Assistant GM of Telekom Malaysia regarding Six Sigma deployment in her company. From the discussion, Six Sigma is not widely buy in by the company because they feel that the data driven problem solving methodology is more suitable in continuous manufacturing system. Six Sigma is not suitable for service provider like Telekom.

Common problem : No Data !

I pick up her point, but I didn’t argue due to time constraint. Look at the banks, insurance companies and hotels that successfully in their Six Sigma deployment, these evident is more than enough to prove that Six Sigma is applicable to any service industries including Telekom. My Six Sense tells me, the biggest challenge is still the Passionate of the company top management.

Personally, I have seen numbers of success story of Six Sigma project in service line. Oh Yes, I just recall my memory, one of my GB actually work on a telephone network project and he manage to save quite a number of phone cost for the company.

Six Sigma in Telekom : Why not ?

What about Six Sigma in solid waste management ?
This is the true challenge I would like to put in sometime to learn.

Last update : 28/04/08